Vance Thomas is the director of warranty technical services at Nichiha USA. Thomas has more than 25 years of accomplishment in warranty management and technical services for domestic and global brands. At Nichiha, Thomas is responsible for leading the strategic direction and maximizing operational synergies for the brand’s warranty, field technical service, architectural/engineering and estimating departments. Thomas has a bachelor’s degree in business administration, management and operations from Park University. He also received an associate of applied science degree in architectural drafting and design from Valdosta State University.